Frequently Asked Questions
Everything you need to know about your power and hardware needs.
How do I know if a replacement battery is compatible with my device?
Most hardware utilizes a universal 510-thread connection. Please check your device manual or our product descriptions to ensure the voltage range and threading match your specific atomizer or cartridge.
What is the typical shipping timeframe for orders?
Orders are processed within 24-48 business hours. Depending on your location, standard shipping typically takes 3-7 business days. You will receive a tracking number via email once your package departs our warehouse.
What is your return policy for electronic components?
We offer a 30-day return policy on unopened and unused electronics. If a product is defective upon arrival, please contact our support team within 48 hours of delivery to initiate a warranty claim.
Do you ship internationally?
Currently, we only ship within the United States and its territories. We are working on expanding our logistics to support international customers in the near future.
How should I maintain my battery for the longest lifespan?
To ensure longevity, avoid exposing your batteries to extreme temperatures, do not overcharge them overnight, and keep the connection points clean using a cotton swab with a small amount of isopropyl alcohol.
Is a signature required for delivery?
In compliance with federal regulations for certain electronic categories, an adult signature (21+) may be required upon delivery. Please ensure someone is available to sign for the package.